Videoslots / Partner Room - Payment delay

**Pokerface** · 31 May 2024, 7:57 am

Just received from Videoslots / Partner Room

Dear Affiliate,

Unfortunately, we’ve experienced technical issues in processing the payments for April, and due to this we are unable to have all payments settled by the end of this month.

We are doing our best to ensure all payments are settled and we expect this to be finalized in the coming days.

We apologize for the inconvenience.

Regards,

Videoslots Affiliate Team

**AVC-Invest** · 4 June 2024, 4:55 pm

i'm still waiting on April commission...

**Pokerface** · 4 June 2024, 5:28 pm

Be sure you have entered your banking details since they migrated to Videoslots, I just noticed our banking details were missing so I assume payment will now not be until end of June.

**bestcasinos** · 5 June 2024, 5:00 pm

Still waiting on May's payment, has anyone received it yet?

I aslo didn't notice about the bank details, and added them on the 30th May. Hopefully that was enough time, but may well be end of June now.

**bestcasinos** · 17 June 2024, 9:39 am

Update - they made May's payment today.

Hope everyone else got theirs.

**AVC-Invest** · 17 June 2024, 9:46 am

Nothing received for me as yet. They also haven't transferred my stats/customers etc from the old platform to the new one as yet, and they are still not responding to my emails.

**bestcasinos** · 17 June 2024, 10:47 am

Good luck with it. I think my stats have been transferred over all ok so far! Kim would always get back to me eventuually with previous queries on the affiliates@ address, but not heard back on any queries since early last month now. Hope they sort yours soon.

**AVC-Invest** · 2 July 2024, 1:31 pm

No payment for me.....

Video Slots and Mr Vegas moved to their new affiliate platform in May, I was owed €800, and this just vanished from my account, I enquired, and got the following response;

"Gianluca (Videoslots)
Hi, you dont see commission due to the quality of traffic which isnt reaching the requirements for have commission. Hope this helps "

I have asked for clarification of which section of the Affiliate Terms and Conditions they are referring to when they have sent this email to me, but the response suggests a total disrespect for affiliates.

**bestcasinos** · 2 July 2024, 2:46 pm

yeah, let us know what they say please!

Only time payment was not made was a couple of year back and IIRC it was due to not sending 3 players within three months, but I did get the payment once I'd restarted sending the players.

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