Hi there,
My most sincere apologies for the lack of communication lately... I know it's not an excuse, but we have been travelling to and from Budapest, getting affiliate payments processed, as well as trying to maintain our service levels. It's not easy
As Simmo mentioned, we were at BAC, and I did manage to speak to a few people about this particular situation. We are committed to getting this resolved in the fairest possible way but it is going to require some more work and discussion on our side.
I will endeavor to keep you updated on this forum...
Regards,
Lawrence.