No ability to look into individual accounts

**RacingJim** · 1 March 2015, 5:01 am

I noticed Betfred have taken away the ability to look at the stats for an individual customer.

i.e. on the Account report (also called Player report at Coral I think), you used to be able to put a customer number in there, so you could review an individual account from when they joined or for any specified date period.

I don't do this much but it's useful for big customers to know what they're putting in over time and to review them from when they joined. Betfred have now taken away this facility.

Cheers guys, another blow to transparency of information.

**baldidiot** · 1 March 2015, 5:54 am

You can still do it, they've just taken away the box in the main 'report criteria'. To see player stats either:

1. Enter the player ID in the box underneath 'Player ID' on the report (next to the sorting arrows). This will allow you to filter by a specific account for whatever time period you've specified - identical to if you'd used it in the box that's now missing.

2. Click the player ID in the report. This will take to you a historical daily report for that account. As far as I know you can't do any additional filtering or time frames on that report though.

**RacingJim** · 1 March 2015, 8:23 am

Ah yeh clever boy Roy! I never noticed those other boxes, just usually used that main box on the main report criteria, so threw a paddy when it was gone haha.

**Cherelle ActiveWins** · 2 March 2015, 11:01 am

Hi RacingJim,

You're right, this used to be available - we are looking into this with Income Access now to see why the functionality was removed.
I'll keep you posted and make sure we are being as transparent as possible.
Any questions in the meantime, please drop me an inbox or email hi[at]activewins[dot]com.

P.S. - baldidiot, thanks for stepping in to help!

**TheGooner** · 2 March 2015, 1:50 pm

A variation at BetVictor - the entire accounts report does not work - instead it defaults to the earning report.

Another IA "upgrade" that reduces functionality?
I wonder which award that will win? Darwin Award perhaps?

**baldidiot** · 2 March 2015, 5:34 pm

Originally Posted by TheGooner

A variation at BetVictor - the entire accounts report does not work - instead it defaults to the earning report.

Works for me (just tried). A temporary glitch perhaps?

**TheGooner** · 2 March 2015, 6:24 pm

Indeed - it is functioning correctly now.

I sent an error report to BetVictor via the message system - but I can see that they haven't even read it yet.
So I doubt it was fixed as a reuslt of that.

I wonder if it "defaults" when there is no account data for the month - or something like that?

**thebookiesoffers** · 5 March 2015, 2:17 pm

Originally Posted by Cherelle ActiveWins

Hi RacingJim,

You're right, this used to be available - we are looking into this with Income Access now to see why the functionality was removed.
I'll keep you posted and make sure we are being as transparent as possible.
Any questions in the meantime, please drop me an inbox or email hi[at]activewins[dot]com.

P.S. - baldidiot, thanks for stepping in to help!

Could I ask that the country section gets added back to the account report please?, the column is there but the only data I have in there is someone wrote 'numbnuts'

**universal4** · 5 March 2015, 5:41 pm

the column is there but the only data I have in there is someone wrote 'numbnuts'

Really??

Someone wrote that?

Is that the nickname for the stats software developer?

Rick
Universal4

**Cherelle ActiveWins** · 9 March 2015, 4:11 am

Hi all,

Just a quick update. Income Access will shortly be releasing a fix for the individual player stats function. In the meantime, you can run account reports and filter reports by placing the player ID in the stats field below the report criteria, and hitting enter. If you need any help, feel free to message me directly. Hope this helps!

thebookiesoffers, we'll look into that for you. You certainly should not be seeing that.

Thanks,
Cherelle.

**thebookiesoffers** · 9 March 2015, 4:18 am

Originally Posted by Cherelle ActiveWins

Hi all,

Just a quick update. Income Access will shortly be releasing a fix for the individual player stats function. In the meantime, you can run account reports and filter reports by placing the player ID in the stats field below the report criteria, and hitting enter. If you need any help, feel free to message me directly. Hope this helps!

thebookiesoffers, we'll look into that for you. You certainly should not be seeing that.

Thanks,
Cherelle.

don't think I was offended by it or anything, Nat will tell you that, just would be helpful to see people's countries as I target different countries

**baldidiot** · 9 March 2015, 5:56 am

Anyone else not getting any stats whatsoever (both click/impressions and player data/rev)?

Just says 'problemnorecordreturn' whenever I try and run a report - including on previous months where the data was there until the weekend.

**Top Online Casinos** · 9 March 2015, 3:39 pm

Originally Posted by thebookiesoffers

Could I ask that the country section gets added back to the account report please?, the column is there but the only data I have in there is someone wrote 'numbnuts'

I'd like to know the explanation to that too please.. How did that get there?

Are there any other people who saw this in their stats I wonder?

**Cherelle ActiveWins** · 10 March 2015, 11:44 am

Hi Baldidiot,

We have had a few issues with data over the weekend, we are working with IA to resolve this as quickly as possible. We will update you shortly.
In the meantime, please could you inbox me your affiliate ID so we can check why you are not seeing previous clicks and player data?

thebookiesoffers, the country section should now be back in the system. Let us know if you need any more help.

Thanks,
Cherelle.

**thebookiesoffers** · 11 March 2015, 4:58 pm

Originally Posted by Cherelle ActiveWins

Hi Baldidiot,

We have had a few issues with data over the weekend, we are working with IA to resolve this as quickly as possible. We will update you shortly.
In the meantime, please could you inbox me your affiliate ID so we can check why you are not seeing previous clicks and player data?

thebookiesoffers, the country section should now be back in the system. Let us know if you need any more help.

Thanks,
Cherelle.

it was yesterday, now it has vanished completely today, starting to really think there are serious issues with income access

**Irene Zwols** · 12 March 2015, 2:50 pm

Hi, (I'm Irene, work at Pinnacle Sports, kind of new here) Since Income Access is working on their new ad-server, they've had a lot of problems. As far as I know, they're working on it! Even though our affiliates aren't able to generate player specific account reports anymore, I'm still able to run these for them! So if you need more information regarding performance details of specific players, I advise you to ask your account manager

.

**Cherelle ActiveWins** · 13 March 2015, 4:06 am

Hi all,

Thanks for your comments, we have clarified the issues raised in this thread with Income Access. The columns you were seeing in the account report were named incorrectly and should be Player Name and Username, therefore ‘numbnuts’ is actually a player username. These fields have now been renamed.

In regards to country data, this data is not yet sent through to Income Access, but we will be looking into implementing this in the future. As ever, we appreciate your feedback and apologise for any inconveniences caused here. If you have any questions, drop me an inbox or contact your affiliate manager on [email protected].

Thanks,
Cherelle.

**-Shay-** · 13 March 2015, 7:24 am

Originally Posted by Cherelle ActiveWins

Hi all,

Thanks for your comments, we have clarified the issues raised in this thread with Income Access. The columns you were seeing in the account report were named incorrectly and should be Player Name and Username, therefore ‘numbnuts’ is actually a player username. These fields have now been renamed.

In regards to country data, this data is not yet sent through to Income Access, but we will be looking into implementing this in the future. As ever, we appreciate your feedback and apologise for any inconveniences caused here. If you have any questions, drop me an inbox or contact your affiliate manager on [email protected].

Thanks,
Cherelle.

Do you deduct for UK point of consumption tax or any other specific country tax? If so, shame on you for deducting but not passing the information on to your partners. There should be transparency.

**Sherlock** · 19 October 2015, 10:24 am

AW recently sent me an email to participate. I would like to give them a try. Is everyone happy with them? Thanks!

**thebookiesoffers** · 19 October 2015, 10:41 am

Originally Posted by Sherlock

AW recently sent me an email to participate. I would like to give them a try. Is everyone happy with them? Thanks!

I am, always pretty much rated them as one of my favourite partners

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