Joyland Errors

**FictionNet** · 26 June 2011, 2:02 pm

I'm taking a look at Joyland Casino. I just registered a new card and got this message:

"Your credit card has been successfully registered with our system. Internal Error Bad or missing internal method configuration. Please contact Customer Support at [email protected] for immediate assistance. Sorry for the Inconvenience"

So I had someone else create an account and register a card. Same error occurred. This ain't gonna encourage new players to deposit.

**FictionNet** · 26 June 2011, 4:56 pm

Guys, things at non-William Hill AffUtd brands appear to be a right mess. I've spent quite a bit of time today watching play on Joyland and Prestige and they're pretty shocking. At Joyland, bonus-collection procedures don't match what's being given in e-mails and I've never come across so many pop-up attempts to drag players off to another casino. Prestiage, Joyland, EuroGrand... we weren't even trying to leave the site, we were looking around at how to sign up and read the terms and the site didn't seem to want us there, constantly nagging us to bugger off to another of your sites.

The worst I 've come across has been at Prestige, where I've seen a big win (with the free play credits) lead to an instant logout and then refusing to allow the player in again. This was followed by a message that the account was locked, only for it to allow logging in a few minutes later. Players are being required to login EVERY TIME they change game. I've seen the 'free play time' race down at breakneck speed, at least twice the real speed of time. I've seen the player login time and time again, trying to load a game only for it to kick out again.

I don't think I've ever seen such a mess as I've witnessed at Prestige Casino today. I'd hate to think that this could be a player's first experience with an online casino. It'd put them off for life.

William Hill is doing okay. Really. But the other brands.... sheeeesh! Forget 'em.

**yanshoof** · 27 June 2011, 2:06 am

Hi again,

I appreciate your concerns and I've asked the relevant department to look into your claims one by one immediately. Meanwhile they might have some questions for you to gather more data in case they fail to recreate the problems you mention, I'll contact you with those.

Thanks for letting me know.
Eran
Affiliates United Manager

**yanshoof** · 27 June 2011, 2:58 am

Hello again,

Before I update you with the status of what we checked so far, kindly provide me with the username that you encountered the problems with, and if possible the user name of your colleague that attempted the same deposits... In addition I'll need the approximate hours in which it happened, unless you had only one problematic session throughout the day.

As for what we've checked so far:
* Joyland free spins are working perfectly, even if you quit or leave the game in the middle to try another game.
* Once you close and reopen the browser in the middle of the game it will force you to login again, as it should. Our technical team asks if it's possible that you've had problem in your connectivity or suffered some disconnections.. This will force you to login everytime your computer disconnects, and it's a great security measure although it might be annoying if you have connectivity problems.
* Pop-ups with cross-sell purpose can be discussed with your account manager or [email protected]. Feel free to ask support to remove it.

We'll continue with more checks as soon as you can provide the usernames... (You can send it to me privately to [email protected])

Eran

*

**FictionNet** · 27 June 2011, 5:56 am

Hi, Eran

Thanks for the reply. I'm really pleased to hear that you'd like further feedback - that's encouraging. I can tell you that, regarding the multiple pops, we were not visiting via our affiliate links so we wouldn't be able to alter the cross-promotion settings. Needlesstosay, you need to address this issue. It wasn't just a bit OTT - it was insanely excessive.

It would probably be an idea for your relevant dept to speak to myself and the other player. We did give lots of feedback via LiveChat support but to be honest, the people we chatted to were useless. We pretty much got a 'nothing wrong here' reply, even when the software was kicking us out, telling us we were blocked, etc.

Let's arrange a telephone chat.

**yanshoof** · 27 June 2011, 6:21 am

Very well,
Just send me your phone number to [email protected] and I'll give you a call.

Eran
Affiliates United Manager

**FictionNet** · 27 June 2011, 11:03 am

Cheers, Eran. I'll send it over now. I just realised I've given you an old phone number in my aff account so I'll get that updated now.

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