Facebook Appeals process

**Shrewwwd** · 9 September 2014, 4:32 pm

I had given up the ghost about getting my Facebook page renewed but after FB sending me more emails I figured I'd log in again to check the account status.

After not being responded to on 2 occasions I decided to give an appeal one last go (After all I literally posted twice a day at most and explicit betting company related posts were few and far between), their response by way of an 'appeals process' is nothing short of laughable... Just thought I'd share for those in a similar predicament.

ME: Hi,I will completely refrain from any gambling related content going forward and only provide sports analysis and reviews, I admittedly erred naively and didn't realise I was breaching any rules being that you were accepting my money for the very same posts that were deemed not acceptable. A response would be greatly appreciated so I know where I stand and what likelihood I have of getting this overturned.
Many thanks In advance.

FB: Hi Shrewwd,
Thanks for writing back. Once a page has been unpublished for violating any policy it cannot be republished.
Thanks,
Sofi
Page Policy
Facebook

ME: Hello Sofi,
I do really appreciate you getting back to me but that response seems to make a bit of a mockery of the whole 'appeals process' ?
I would have thought there would be degrees of violation and mine would have been very small (owing to being unaware,...now I am I wouldn't breach this again)
As I said the actions which you have deemed in breach are the very same that I actually paid you guys money for to promote?
I would really appreciate it if you could give me a little more information rather than such an abrupt and seemingly peculiar response. Is there any opportunity for me therefore to ask for a refund for you allowing me to pay (and for you to accept payment for) marketing activity that you then deem unsatisfactory? It just renders it a waste of the very little money that I have in trying to grow a reputable business.
I thought that Facebook would be the best medium to promote and so that’s where I spent my (albeit relatively small) marketing budget
Best regards

FB: Hi Shrewwd,
Thank you for writing back. We understand your concern but we have to follow the rules.
Thanks,
Sofi
Page Policy
Facebook

Me: Hey again Sofi,
I really don't want to be argumentative or cause any hassle but what does 'we have to follow the rules' mean?
It's your supposed rules that you are imposing and so you are the decision makers and have free will to do the right thing, do you not?
Also that last response was even more dismissive and flippant than the first one and hasn’t acknowledged the money you have taken from me. If you could address this issue and suggest a) what you consider a 'fair' outcome is in this instance and b) what you are going to do or what you propose that I do to come to that 'fair' account it would be appreciated.
You have happily taken a considerable sum from me for advertising and then closed my accounts for the very same adverts ? (Irrespective of the wasted and time and effort I have put this seems very unjust).
Many thanks

FB: (Im awaiting, however not expecting a response)

**gillies8888** · 14 September 2014, 9:55 am

I have contact numbers, emails and so much more! Facebook seems to do what it wants.

i know a guy who spent over 100k on adverts, Facebook approved for years! Then just removed him page and will not reply to him.

**RacingJim** · 16 September 2014, 7:09 pm

Wow those responses are really harsh. Stuff like this really doesn't give FB a very good name.

They either have to have a blanket approach to allowing gambling or don't. If they are just going to pick on individuals and let other people get away with it then there's no real consistency or fairness. Strange way to run a company, you'd have thought they'd want people paying for ads.

**TheGooner** · 16 September 2014, 7:21 pm

Originally Posted by RacingJim

Strange way to run a company, you'd have thought they'd want people paying for ads.

American corporates speak the same language but the words somehow convey a different meaning in their business world.

I laughed out loud today when I saw Anheuser-Busch (makers of Budweiser) wanting to lecture the NFL on their response to recent events when a couple of players have been in the spotlight for physical violence of a woman and smacking a child.
https://espn.go.com/nfl/story/_/id/11...player-conduct

They are concerned about being connected to domestic violence ... FFS ... you make BEER that is sold in huge quantities in the US. Your product is probably directly responsible for hundreds of thousands of cases EVERY YEAR!

So it is with the US and online gambling. It's a pariah! Unclean. Unclean. It does not matter that most of the rest of the free world has the option and that it has not brought down the end of civilisation

... any suggestion at a corporate level and Facebook suddenly develop the morals of a Mother Superior Nun about it all.

You can't even discuss that it's legal in your location - Google are much the same with their ad words product. Madness

**gillies8888** · 18 September 2014, 5:47 pm

Finally getting somewhere. Hoping to meet next week

see how this goes.

**LazyRiver** · 31 October 2014, 10:28 am

I just got my fanpage banned, same answers, Sofie too, LOL. Waste of time and money, really. Unless you want to write about some distantly related stuff, not gambling nor promotions, but does that make sense? Besides, I don't think gamblers need that much of a social bonding... The only reasonable way to deal with social media is to create "fake" account, pay to advertise something else for starters to get your account "approved" and switch to gambling ads and push the campaign for as long as another ban slams down on you

**RacingJim** · 31 October 2014, 1:08 pm

It's totally put me off bothering with Facebook stuff in any major kind of sense, I'll tick along with small groups to have a presence but not putting any money in whatsoever.

**gillies8888** · 4 November 2014, 8:46 am

You should see some new errors, from the 1st of Nov we need a gambling licence.

does anyone have a gambling licence I can use

**F-L-C** · 5 November 2014, 3:35 am

Sadly this doesn't surprise me, actually it surprises me you even got a reply

**sampendleton** · 13 November 2014, 10:12 pm

Originally Posted by F-L-C

Sadly this doesn't surprise me, actually it surprises me you even got a reply

hahaha it is actually hard to contact facebook. A reply from them would probably be like a light of hope from the clouds above.

**fadetoblack** · 5 December 2014, 3:48 am

I got a message from Sofi too about my small facebook page. Apparently I have to pay $10k per month to keep the page! Whatttt??

**gillies8888** · 5 December 2014, 5:04 am

Crazy thing is, tell them you will pay the 10k a month and they will say no sorry its now 30k

**fadetoblack** · 5 December 2014, 5:56 am

Originally Posted by gillies8888

Crazy thing is, tell them you will pay the 10k a month and they will say no sorry its now 30k

lol.

**Sherlock** · 5 December 2014, 6:17 am

o
m
g

**fadetoblack** · 2 March 2015, 12:00 pm

Did anyone manage to get their page reinstated?

**agsgroup** · 23 April 2015, 2:28 am

This doesn't sound promising! I just had my facebook page unpublished (didn't pay for advertising). I don't really understand why it was since there are literally hundreds of pages doing exactly the same, especially casinos brands as well..

I published some gambling news stuff once a week at most so it's not going to have any impact, just a bit annoying for all the work put in over the past year

I just appealed but don't hold much hope after whats been said on this thread.

Anyone else had a positive appeal process?

**fadetoblack** · 23 April 2015, 4:26 am

Originally Posted by agsgroup

This doesn't sound promising! I just had my facebook page unpublished (didn't pay for advertising). I don't really understand why it was since there are literally hundreds of pages doing exactly the same, especially casinos brands as well..

I published some gambling news stuff once a week at most so it's not going to have any impact, just a bit annoying for all the work put in over the past year

I just appealed but don't hold much hope after whats been said on this thread.

Anyone else had a positive appeal process?

I had my page banned and there aren't even any gambling posts on it - Just talk about football.

I had it banned because the name of the page has "bet" in it. They really are going for anything. It's just a matter of time.

It seems that there is only one person doing it as her name seems to pop up with everyone's appeals process. She always tells you that once unpublished, a page can't be republished, which contradicts the reason for having an appeals button!

**agsgroup** · 23 April 2015, 5:07 am

I definitely think it was the name - thanks for your feedback fadetoblack!

Thread: Facebook Appeals process

LinkBack

Thread Tools

Search Thread

Display

Facebook Appeals process

The Following User Says Thank You to F-L-C For This Useful Post:

Facebook page unpublished

The Following User Says Thank You to fadetoblack For This Useful Post:

Posting Permissions