Cyber.bet refuses to pay commission and refers to terms and conditions

**Krypto-Oddsen** · 26 September 2022, 11:36 am

Good evening, dear industry colleagues

We had a player from xxxxx who registered through our site. Our commission of 808 Euro suddenly disappeared. This happened in May this year. Fortunately, we have documented screenshots before the information disappeared on Aff. the panel of Cyber.bet

The female Aff. The manager answered us the following:

"Hello and thanks for the request, checked user in the system, user ID 4xxxx77 - registered on May 3rd and self-blocked himself on the 5th.
Users who are self-blocked in the product are automatically removed from the system as invalid. They refer to a gambling standard.

All our other Casino partners have themselves confirmed that they have no such standard. If the player blocks himself, the partner will receive his commission anyway - regardless of whether the player had banned himself, most people have written to us.

For example, we had a partner. There we have 88 registered, no problems, even if the player had blocked himself

To be honest, we feel cheated.. We have long since removed Cyber.bet from our site after this incident. It's a shame, because
we really liked this website, both the brand, design and quality of the website.

Furthermore, we hear from other forums in Scandinavia and others that Cyber.bet has challenges and many of them have ended their partnership.

Who is right here? Have we really been spoiled?

**Malikbhai** · 26 September 2022, 11:33 pm

Blacklist them and send their traffic (if you are getting any) to someone who actually pays.

**Krypto-Oddsen** · 27 September 2022, 12:27 am

Good day, Malikbhai

Thanks for your forum comment. We have done that. We have removed absolutely everything that deals with reviews. We can always include them again, if the commission was paid out and they give an honest answer as to whether it really is what the *gambling standard* is.

There is no doubt that Cyber.bet operates unethically. They never answered us or when we protested. Ever since May they have never, ever answered us. Just ignorance.

We wonder if there are problems with other affiliates who have had problems with Cyber.bet here at GPWA? See that Cyber.bet is promoted on the front page. .

**drifter8** · 27 September 2022, 1:30 am

As Malikbhai advised - block and blacklist them. If he self-included himself, I believe he did not get back the money he lost.

Furthermore, their explanation is ridiculous. They have taken his money and your commission has to be paid.

Thanks for the info provided.

**PaulEchere** · 27 September 2022, 7:05 am

"Have we really been spoiled?" - definitely not. The explanation they gave sounds like it was made up on the spot. That user generated revenue and that revenue did not "become invalid" and was not "removed from the system". So it is definitely better to send your traffic elsewhere.

**Krypto-Oddsen** · 27 September 2022, 2:39 pm

We consider the commission as lost, but gpwa and other partners must be aware of Cyber.bet's behaviour.

Tragic and unstable that one is completely powerless. Aff. manager and other employees read our e-mails, we have written several times about this commission, but they never reply. Simply ignore us. That's why we feel spoiled.

As Cyber.bet communicates as an online crypto casino and betting, we will also create a forum on Bitcointalk.org.

Previous casino partners who have not responded to us regarding commission, later resolved themselves after we wrote our problem on the forum. In this case, we did not receive an answer for two months.

In Cyber.bet's case, it has been since the month of May.

**Krypto-Oddsen** · 27 September 2022, 2:48 pm

Has anyone experienced what we have been through with Cyber .bet? What, what position is GPWA in? Cyber.bet is marketed entirely here on this forum. On the front page we see several Cyber.bet banners.

**Oddsennu** · 6 October 2022, 6:55 am

In a matter of days after GPWA referred them to us we started getting complaints from players, all the complaints were from players who wanted to withdraw money. Before we were able to shut them down, we got over 15 complaints, and all of them either had their account forzen, money seized, was told to do MORE wagering etc etc etc, they even changed the bonus terms we agreed with them within a few days without telling anyone.

We have been around for 21 years, doing our own due diligence to avoid scammers like this, this time we trusted GPWA and the amount of pain that has caused our brand AND time I have spent trying to resolve cases has been overwhelming, its been a full time job since trying to fix this, since I first accepted to talk to this affiliate manager, and Krypto-Oddsen i am pretty sure who you are talking about. She is rude and obnoxious.

Br,
Oddsen.nu

**GPWA Maria** · 6 October 2022, 7:20 am

Dear Krypto-Oddesen and Oddsennu,

I have brought both of your issues to the attention of the Cyber.bet team. I am waiting for the results of their investigation.

I will get back to you as soon as I have an update.

**Krypto-Oddsen** · 6 October 2022, 7:21 am

Originally Posted by Oddsennu

In a matter of days after GPWA referred them to us we started getting complaints from players, all the complaints were from players who wanted to withdraw money. Before we were able to shut them down, we got over 15 complaints, and all of them either had their account forzen, money seized, was told to do MORE wagering etc etc etc, they even changed the bonus terms we agreed with them within a few days without telling anyone.

We have been around for 21 years, doing our own due diligence to avoid scammers like this, this time we trusted GPWA and the amount of pain that has caused our brand AND time I have spent trying to resolve cases has been overwhelming, its been a full time job since trying to fix this, since I first accepted to talk to this affiliate manager, and Krypto-Oddsen i am pretty sure who you are talking about. She is rude and obnoxious.

Br,
Oddsen.nu

Dear Oddsen.nu,

Thanks for the complementary forum answers.

It is more important than ever to be united and mobilized, even though all of us affiliates are competitors.

It has now been several weeks since this forum post of ours has been openly accessible. As far as I understand, all posts must be pre-approved by gpwa.org. This means that employees here follow what is written. But it is one thing that we do not understand, from a Scandinavian or democratic perspective, that no investigation is done by gpwa.org, when they market Cyber.bet on the front page.

It has completely surprised us that gpwa.org, which has a great responsibility, has been completely silent. We expect them to do nothing, but to be able to respond to this forum post, since Cyber.bet is promoted on the front page, completely surprises us a lot. If you are to be able to connect this industry together, you must be able to start an investigation case.

That's how gpwa communicates: *The Gambling Portal Webmasters Association is the only professional organization of its kind*....

Yes, she the affiliate manager Anastasia L. is very special, and gets a bad grade. It is also a shame that she is overruled by her colleague Natalie K., who also does not answer.

Anastasia is not fit to be in this business either, and acts completely unethically. It does not surprise me that the ownership of Cybet.bet is linked to her closest relatives.

We sent both Anastasia and Natalie a final inquiry about our case, the only thing she did was ignore and close the case, and send us an auto *completed customer inquiry* with the following text: *What do you think of our service - *thumbs up and down *

We consider our commission to be lost, but *our power* must be able to give consequences. If Cyber.bet were serious, the affiliate manager would have come here and written his version.

**Krypto-Oddsen** · 6 October 2022, 7:39 am

Originally Posted by GPWA Maria

Dear Krypto-Oddesen and Oddsennu,

I have brought both of your issues to the attention of the Cyber.bet team. I am waiting for the results of their investigation.

I will get back to you as soon as I have an update.

Dear Maria,

Finally, it was good to see GPWA getting involved. It was completely reassuring.

Our case is clear. Even this screenshot of the Affilate manager Anastastia reinforces our case even more:

For the record, we are not Belarusian, as the screenshot above has Belarusian alphabets at the bottom.

**Oddsennu** · 6 October 2022, 8:52 am

Originally Posted by Krypto-Oddsen

Dear Maria,

Finally, it was good to see GPWA getting involved. It was completely reassuring.

Our case is clear. Even this screenshot of the Affilate manager Anastastia reinforces our case even more:

For the record, we are not Belarusian, as the screenshot above has Belarusian alphabets at the bottom.

I can confirm this is the case, we also lost revshare and cpa in a similar case.

Br,
TM

**pedja** · 6 October 2022, 5:26 pm

Hey there,

We're dealing with 100+ brands, so far Cyber.bet haven't reached us. But, I will alarm my team. Thanks for sharing this.

**GPWA Maria** · 6 October 2022, 11:40 pm

Originally Posted by Krypto-Oddsen

Dear Maria,

Finally, it was good to see GPWA getting involved. It was completely reassuring.

Our case is clear. Even this screenshot of the Affilate manager Anastastia reinforces our case even more:

For the record, we are not Belarusian, as the screenshot above has Belarusian alphabets at the bottom.

Dear Krypto-Oddsen,

Happy Friday!

I am talking with the Cyber.bet team. I will come back to you when I know more.

**Oddsennu** · 8 October 2022, 5:51 am

This topic triggered my memory, when the first player came to us with problems, he was asked to do a 2nd KYC where he had to take a pic of himself, with his id up, and a copy of todays newspaper. Since we are a community we help players, and get their feedback, most just have a site up where they write a review and thats it, however, this triggered me, but since it was the first person to get in contact me at the time, I had totally frogotten about it.

Also, She expliciitaly says "they want to make it difficult for players to withdraw". I have the whole conversation here copied from skype. The players you refer as an affiliate are not safe either!

Anastasia 20.52
but thats the market - the penalty for the player got under aged or something like this - is worth making the life of players harder )

20.53
he has been registered at oddsen.nu since 2018
let me double check
but i saw his posts, there were no complaints from his last 50 posts or so
about other companies
but this is not normal in norway
but he said he sent everything in and they needed 5 days to review
why would he need to send more now?
jts worth making the life of players harder?
did you just say that

06.35
did you actually mean what you said last night? 🙁
cause if you think the way to go in norway is to give them headaches when verifying you are sorely mistaken, and im starting to wonder if i did the right thing here, norway is a small community, there are about 150,000 online gamblers, we have about 50,000 of them each month, covering 30% of the market
these people speak to eacht other
while the market is not HUGE per se, theirr life time value makes up for it, 150,000 * 2500 EUR = 37.5m EUR with just a site for 3-4 yrs if you do things right (and get them all of course)
but you have to adapt to markets rather than sticking to old behaviours, i HOPE and THINK you were joking
but i would suggest not having them to take a pic with id, face and newspaper or pc, this is not required by Curaraco either so Im not sure why you even make it this hard
It took time for players when MGA forced players they were unsure of age to to take pic of themselves with id and face, and that happens very seldom, our avg age for visitors are anywhere from 25 to 50, there have been more younger players after coins they had for fun was suddenly worth a fortune
but i really suggest having different approach to different countries, its not like norway is brazil or any other country you operate in

Anastasia 09.30
hello Thomas, if you read carefully what was written then will see that this is the case when user potentially have more than 1 account in our system which is not allowed by terms and conditions and THUS the KYC is harder

i never mean that we are trying to make their life harder - thats not right saying so to my side

also im not influencing the process of user verification, not influencing the process of support procedure dealing with player - can just give a feedback - there are professionals doing it from our end so i would prefer to leave them to do their job while im doing mine by finding new ways to approach new players through current and new clients like you are

all your suggestions are highly appreciated and will be forwarded to the needed person

15.27
Well, yoi did say this though
Anastasia 20.52
but thats the market - the penalty for the player got under aged or something like this - is worth making the life of players harder )

Anastasia 15.27
yes but dont take my words out of context

How do you expect Cyber.bet to do their own investigation based on the evidence I've given over the past weeks?

Br,
Thomas

**Krypto-Oddsen** · 8 October 2022, 7:47 am

@Oddsenu, this was absolutely disgusting to read! An attitude like Miss Anasatsia's is killing an entire industry.

In our case, it was 808 Euros that have not been paid out by Cyber.bet. An amount which in the long run was important for expenses one has for various premium plug-ins, advertisements and salaries. We believe Anastasia has operated unethically and most likely proven to have edited the stats on our Affilate panel.

Dear @Maria, we hope and believe this matter will be taken up with the Cyber.bet management or CEO and not with the Affilate manager Anastasia?

In any case, we are quite excited about the outcome, and we are curious about what kind of impact potential GPWA has.

**Krypto-Oddsen** · 8 October 2022, 8:01 am

I think I'll include this screenshot as well, so the case is reinforced even more:

What gambling standard are we talking about, there is nothing in their terms either!

When 10/10 of our partners confirm that they have never heard of this fake and fabricated standard.

**Krypto-Oddsen** · 8 October 2022, 8:13 am

This is my kindness to hide her last name, but yes, her name is Anastasia Loseva.

*Cyber.Bet Affiliates becomes GPWA Platinum Sponsor*

The name is listed here:
https://www.apcw.org/news.aspx?id=243954

**GPWA Maria** · 10 October 2022, 2:47 am

Dear Krypto-Oddsen,

Thank you for your patience. We will come back to you shortly.

**Krypto-Oddsen** · 11 October 2022, 7:04 am

Now I am of Norwegian origin, and can read all the complaints to Oddsen.nu on the following forum:

https://oddsen.nu/forum/viewtopic.php?t=86776

Asking everyone to use Translate and then you will gain insight into Oddsen.nu's problems with Cyber.bet.

Seen from a consumer perspective, Oddsen.nu has a monopoly in the field of sports betting in Norway. It is without a doubt.

When our case concerned a commission to which we are entitled, one can see that the situation is more widespread than assumed.

As forum user @PaulEchere at GPWA writes further up:

"Have we really been spoiled?" - definitely not. The explanation they gave sounds like it was made up on the spot. That user generated revenue and that revenue did not "become invalid" and was not "removed from the system". So it is definitely better to send your traffic elsewhere".

When you read all the complaints on Oddsen.nu the link I gave above, you can get a coherent context.

Cyber.bet changes absolutely everything manually, they make excuses for customers and change terms as they see fit, all in order not to pay out customers.

Exactly the same as we have experienced.

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