Cross promoting pop up concern. ( why they shouldn't be there )

**Puma** · 10 June 2011, 3:29 pm

I was going to send a simple email regarding this but decided to post here rather then even attempt to get a response. I have after a few tests decided not to even bother with this particular program.

First things first. As a program that has been around forever you should know that affiliates who decide to promote you are basing their review on the casino they have researched about. Their review may be about customer service, games, promotions etc.

I noticed as soon as I visited Joyland casino via my own affiliate link I was greeted by a pop up that invited me to play at Eurogrand casino. This pop up was done with javascript so of course the affiliate tag if any was hidden. I tested that pop up by clicking on it and downloading the casino. I did not sign up but downloaded it just the same. I waited 3 days and then viewed the stats and the download did not appear. I didn't think it would.

The second thing I noticed was that using the tools to find a specific promotion and language is futile as the links provided ( using joyland as an example ) did not go to the page the program said they would. Instead a simple Canadian promotion tested 3 times went to 3 different pages all in different languages including french and one that I can only assume is Greek ( it was Greek to me anyway )

Based on these finding over just a few tests and the long list of complaints in the gpwa forum I have decided against promoting any casino from the affiliates united program.

Thank you.

Chris

**universal4** · 10 June 2011, 7:18 pm

And yet over the years I have gotten players under certain campaigns at casinos that I did not promote at sites that carried that profile and therefore came from cross promosional means that they did.

Rick
Universal4

**yanshoof** · 12 June 2011, 3:21 am

Hi Chris,

Everyone is entitled for an opinion and you are a free man to work with anyone that you want.
Without getting into technical details, Affiliates United pays affiliates for traffic sent to all brands, even if the customers move from a brand to another, the affiliates will continue to receive revenue share generated on the next brand. And it is a well-known fact in the gambling industry...

Regarding your second concern, I'd be happy to get more details but anyway if you request specific promotion we can locate it for you - the effort should be on our side...

Anyway, thanks for the post, we value any kind of feedback that can help us improve.

Good luck,
Eran Arad
Affiliate Program Manager
Affiliates United

**theGman** · 12 June 2011, 7:57 am

Eran i really did not understand your post but what i would like is clarification on the fiollowing please

I noticed as soon as I visited Joyland casino via my own affiliate link I was greeted by a pop up that invited me to play at Eurogrand casino. This pop up was done with javascript so of course the affiliate tag if any was hidden. I tested that pop up by clicking on it and downloading the casino. I did not sign up but downloaded it just the same. I waited 3 days and then viewed the stats and the download did not appear. I didn't think it would.

Please can you comment on that as that is the crux of the matter

**yanshoof** · 12 June 2011, 8:10 am

Hi theGman,

Affiliates United pays to the affiliate that introduced the customer to William Hill brands, and only to him. That means that if the customer was brought to brand 'x' by affiliate 'ABC' on a regular revenue share deal, and now the customer moves to brand 'y', the affiliate 'ABC' will continue to receive revenue share deal for the NG generated in brand 'y'.
To complicate matters if another affiliate brought the customer to brand 'y', still, the original affiliate will receivce the NG rev share.

Eran

**universal4** · 12 June 2011, 10:41 am

Eran what has been asked is a specific situation about a popup shown to an affiliate tagged visitor.

In the test that Chris performed he did not get credit for the download and yet I was under the impression that most cross promotional popups contained our tags as I had gotten a player here and there over the years this way.

Rick
Universal4

**Daera** · 12 June 2011, 11:00 am

I never understood what method they used in tracking players to affiliates. I used to think players were tagged to the link/tag that was stored in cookies from the players computer. But because of what Yanshoof is saying, it sounds like players you bring must be new to their group or you won't get credit... since he says the first affiliate gets credit for the players they bring in even when that player opens new accounts across their brands. I didn't think that was always the case. I'd like to understand how this works also.

**arkyt** · 12 June 2011, 11:49 am

Originally Posted by yanshoof

Affiliates United pays affiliates for traffic sent to all brands, even if the customers move from a brand to another, the affiliates will continue to receive revenue share generated on the next brand.

Thanks for supplying an answer to a question that was not asked...

Originally Posted by yanshoof

Affiliates United pays to the affiliate that introduced the customer to William Hill brands, and only to him. That means that if the customer was brought to brand 'x' by affiliate 'ABC' on a regular revenue share deal, and now the customer moves to brand 'y', the affiliate 'ABC' will continue to receive revenue share deal for the NG generated in brand 'y'.

Thanks for clarifying your answer to the question that was not asked...

NOW, back to the original inquiry ....

Originally Posted by pumacat

I noticed as soon as I visited Joyland casino via my own affiliate link I was greeted by a pop up that invited me to play at Eurogrand casino. This pop up was done with javascript so of course the affiliate tag if any was hidden. I tested that pop up by clicking on it and downloading the casino. I did not sign up but downloaded it just the same. I waited 3 days and then viewed the stats and the download did not appear. I didn't think it would.

Is this casino cross-promoting via javascript popups that do not contain affiliate tracking?

**baldidiot** · 12 June 2011, 5:10 pm

Originally Posted by yanshoof

To complicate matters if another affiliate brought the customer to brand 'y', still, the original affiliate will receivce the NG rev share.

This is seriously messed up. So if an affiliate recruits a player who has an account at another affutd brand they don't get credit? Why would anyone promote your brands, especially to a market such as the UK where a large proportion of the players will have william hill accounts.

**yanshoof** · 13 June 2011, 6:53 am

The answer is simple and clear: javascript popups carries affiliate tracking, this has been tested and QA'd and is working. Period.

If there's any case where you suspect otherwise, I request and demand that you forward it to your account manager or to myself immediately so we can check and investigate.
I need usernames and more details. The username that you go by here is not the one you use in our system which makes it impossible for me to check without further details.

and I repeat again - any form of cross promotion carries affiliate tracking.

**yanshoof** · 13 June 2011, 7:01 am

One more point of note;
our systems count download only when installation is complete (and it makes sense). So, pumacat, if you only downloaded the executable file but never installed (no need to sign up, just to install) it won't show you the download in the statistics...

Have a nice week all,
Eran

**yanshoof** · 13 June 2011, 10:05 am

Thank you Daera, sorry to trouble you all but as you might have expected I've asked to re-check the specific pop-ups pumacat refers to, and now I can verify formally that it is in fact working, and always have.

I hope that concludes this issue...

Eran

**Puma** · 13 June 2011, 11:13 am

I think the original question of why you show this pop up in the first place has not been answered.

**yanshoof** · 13 June 2011, 1:00 pm

Originally Posted by pumacat

I think the original question of why you show this pop up in the first place has not been answered.

I apologize, I didn't realize it was a question also, now that I read it again I see that I should have addressed that issue as well.

What you described is a standard cross marketing procedure. It's very common in the industry. It also allows the affiliate to enjoy more earnings on his traffic, it exposes the customer to other brands that might interest him and it's a great retention tool.
Obviously I have never came across an objection to such move which is in favor of the affiliate as well...
If you wish to remove the pop-up, you can do so by sending a request to [email protected].
You can read more about it in Affiliates United's terms and conditions, section 6.6.

Furthermore, I can assure you that every single brand promoted by Affiliates United keep the same high standards of William Hill, enjoys the same resources and provides similar services. I know that you care about your brand and reputation, so do we.

**theGman** · 13 June 2011, 3:09 pm

f there's any case where you suspect otherwise, I request and demand that you forward it to your account manager

LOL - i thought you were going to say i demand satisfaction. Thanks for your answers though.

One thing i would like to query , when you are reporting stats , are your stats live or is there a delay in the reporting of stats. If there is a delay in the reporting of stats how long is the delay. As far as i am aware most Playtechs will show up pretty quickly. Does William Hill and the other Casinos in Affiliates United conform to this standard ?

**Puma** · 13 June 2011, 3:18 pm

I did a second test today and the download did appear. Took about an hour to show up in the stats. I am unsure why the other download did not appear because most programs do not require the program to be executed to show as a download. I am going to request links that don't show the pop up if I ever decide to promote them. Thanks for the help.

**yanshoof** · 14 June 2011, 3:36 am

Originally Posted by theGman

LOL - i thought you were going to say i demand satisfaction. Thanks for your answers though.

One thing i would like to query , when you are reporting stats , are your stats live or is there a delay in the reporting of stats. If there is a delay in the reporting of stats how long is the delay. As far as i am aware most Playtechs will show up pretty quickly. Does William Hill and the other Casinos in Affiliates United conform to this standard ?

Hi G Man,
Affiliates United updates the stats every hour, so it's - almost live...

**yanshoof** · 14 June 2011, 3:37 am

always pleasure to help, thank you for bringing some basic issues for discussion and I wish you good luck moving forward..

Eran

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Cross promoting pop up concern. ( why they shouldn't be there )

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