Canbet/Commission King

**thebookiesoffers** · 30 July 2013, 4:16 pm

Wasn't going to bother but just saw another thread as well so thought sod 'em

A few months back really had to chase a payment up, in fact it was the first payment they owed me. Got no replies from emails etc from the affiliate team or customer service. managed to get it sorted then the next month earned about ?00, think it was May, never turned up.

Started chasing again, nothing, even the the addresses I'd got a response from last time was nothing. Was emailing all their addresses, marketing, CS, affiliates and getting ignored. Ended up asking a few times on twitter why I should send them players if they don't respond to emails. Still no real help and ended up ringing and leaving an answer phone message.

Woke up to get this email

I apologize for the lack of response to your emails in regards to your request for payment. There was an unfortunate miscommunication between our departments. Some of your emails were directed to Clinton and were subsequently not picked up by our CS Team – (Clinton left the company in May).

I can confirm that your payment has now been processed by our Finance Department. However, in light of your recent comments on Twitter, we have decided to terminate your account with immediate effect.

Should you require further information, please contact me directly.

Regards,

Niall McArdle

Head of Trading

iGAS

Interactive Gaming & Sports Pty Ltd

Level 29, ANZ Tower

55 Collins Street, Melbourne, VIC 3000

Direct: +61 3 8660 8023

Mobile: +61 4 9735 2552

Website: xxx.igasgroup.com

Didn't send that many players too them any way but come on, really the way to go about business?

If GPWA want to investigate this mater, as there is another thread on the forum about payments from someone then his email is [email protected]

**universal4** · 30 July 2013, 4:57 pm

Please update here if when your current payment is sorted.

Rick
Universal4

**thebookiesoffers** · 30 July 2013, 5:05 pm

that was sorted, but they closed my account

**universal4** · 30 July 2013, 5:06 pm

Here is a link to the other thread thebookie mentioned
https://www.wmcash24.com/forum/canbet-co...em-212443.html

Rick
Universal4

**baldidiot** · 31 July 2013, 4:47 am

What did you say about them?

I'm not excusing their actions, I'm just curious - lol.

**thebookiesoffers** · 31 July 2013, 4:52 am

just checked, sent 3-4 tweets asking why customer services were ignoring my emails and no replies lol

**mojobullfrog** · 13 September 2013, 8:55 am

Hi, I have some interesting information with regard to Canbet/Commissionking. I actually worked with these cowboys (actually, in hindsight I "volunteered", since paying for services rendered isn't in their vocabulary.)

Can you PM me with your email address? I've just joined here and can't PM until I've submitted 10 posts.

**mojobullfrog** · 18 September 2013, 11:07 pm

For anyone interested in details, they can find me on twitter: @CrookBooks

**thebookiesoffers** · 19 September 2013, 3:50 am

Originally Posted by mojobullfrog

For anyone interested in details, they can find me on twitter: @CrookBooks

I read your email mate and it doesn't surpise me, not a lot I can say other than that though. hope they go under personally

**LukeC** · 19 September 2013, 5:19 am

I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?

**thebookiesoffers** · 19 September 2013, 5:24 am

Originally Posted by PaddyPowerLuke

I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?

no mate they are arseholes, plenty of other decent Aussie facing books mate

**mojobullfrog** · 20 September 2013, 9:09 pm

Originally Posted by PaddyPowerLuke

I found an old welcome pack from Canbet when I was visiting my parents last week and was thinking of funding the account shortly to bet on the Aussie racing - sounds like that might not be a good idea...?

Customer service certainly isn't a priority at Canbet, especially if you want YOUR money in a timely manner (I have considerable documented proof from current and ex customers.) Until this changes, they simply don't deserve any kind of market share. But it's the punters who will decide that.

Bad service should never be tolerated since, as thebookiesoffers says, there are plenty of other choices out there.

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