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  1. 3 July 2013, 6:22 am #41
    cristine.reyes is offline Public Member
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    Hi,

    In response to this thread, please note that all of this player's cash-outs' requests were processed in good faith and with best effort on our end.

    All information has been well communicated to the player in a timely manner and that the player also acknowledged receipt of the cash-outs payment.

    Just to give additional information, here are his withdrawal requests :

    1) $2000 -- check amount $1970 -- received and signed last Monday, June 24, 2013 ; refer to Tracking Number 7023419826

    2) $2,050 -- check amount $2,020 -- processed last 6/24 ; we are awaiting information on tracking number ; rest assured that check will be received in the same time frame with the first check received

    3) $1,830 - check amount $1,800 -- processed last 7/2 ; we are awaiting information on tracking number ; rest assured that check will be received in the same time frame with the first check received

    We consider the case closed as we are continuously and closely coordinating with this player. If you need further information from us, please feel free to contact us.

    Thank you,

    Cristine

  2. The Following 2 Users Say Thank You to cristine.reyes For This Useful Post:

    PlayHunter (3 July 2013), universal4 (3 July 2013)
  3. 14 December 2013, 9:59 am #42
    ams6868 is offline New Member
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    I read your posts and am having a similar problem with being paid by Atlantis Gold sister casino, the new Mermaids Palace. I won $4,200 11 days and provided all the required information along with their signed faxback form. My withdrawal has not been processed to date and can still be reversed. When I email, call or contact the casino via Live Chat, the accounts manager is never available to talk to me and the person on the other end of my conversation is unable to assist with withdrawals. It has been 5 days since I've tried to speak to my account manager and, although they are very polite and say they will forward msgs to him, I have not received any update regarding the status of my withdrawal. What can I do to get them to pay me my winnings???
  4. 14 December 2013, 5:11 pm #43
    grem's Avatar
    grem is offline Public Member
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